Great customer service?

Tmall · 04-05-2010, 04:07 PM

My Buell dealer has it.

The rocker box on my rear cylinder has started to leak. I called them up to find out how much it would cost. I was trying to decide if I was going to do it myself or have them do it.

Service manager checks into it and comes back with, "Your warranty was up April 1st, we'll do up the work order now and still cover ya.."

But, that wasn't right.. I bought my bike in November 07, and it's a two year warranty. Turns out, they only registered it in April since they assume we won't ride in the cold months.

So, not only that they're going to change out my belt on warranty as well. I was thinking it was going to cost me about $400, not counting a new belt. And it's going to be FREE with the belt..

04-05-2010, 04:07 PM	#1
Tmall Aspiring Rapper Join Date: Nov 2008 Location: Halifax, NS Moto: '12 CB1000R Posts: 3,569	Great customer service? My Buell dealer has it. The rocker box on my rear cylinder has started to leak. I called them up to find out how much it would cost. I was trying to decide if I was going to do it myself or have them do it. Service manager checks into it and comes back with, "Your warranty was up April 1st, we'll do up the work order now and still cover ya.." But, that wasn't right.. I bought my bike in November 07, and it's a two year warranty. Turns out, they only registered it in April since they assume we won't ride in the cold months. So, not only that they're going to change out my belt on warranty as well. I was thinking it was going to cost me about $400, not counting a new belt. And it's going to be FREE with the belt..