AT&T keeps getting owned...

Homeslice · 12-07-2010, 02:29 PM

AT&T is the lowest-scoring cell-phone carrier in the U.S., according to a satisfaction survey of 58,000 ConsumerReports.org readers. Of all the carriers rated, AT&T was the only one to drop significantly in overall satisfaction.

Over half of the survey respondents who used AT&T as a carrier owned some version of the iPhone, the Apple smart phone that is exclusive to AT&T, at least for now. Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers that, like the iPhone, have a host of apps to encourage heavy data use.

"Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," said Paul Reynolds, Electronics Editor for Consumer Reports.

Also big news this year: U.S. Cellular—which serves 26 states, mostly in the South and Midwest—beat out Verizon Wireless as the top-rated provider for contract service. Also, Sprint has pulled even in overall satisfaction with Verizon, which has been the clear top provider in our Ratings in most years since 2003. Sprint even scored better than Verizon in some aspects of customer service, in a remarkable turnaround.

The survey is part of our annual comprehensive cell-phone package, which hits newsstands tomorrow (Dec. 7) as part of the January issue of Consumer Reports. It will also post online at CRO tomorrow morning. Subscribers will be able to get full Ratings and all the details on the story, including city-by-city Ratings for 23 metro areas.

Consumer Reports has no relationship with any advertisers on Yahoo!

Copyrighted 2010, Consumers Union of U.S., Inc. All Rights Reserved.

marko138 · 12-07-2010, 04:40 PM

My AT&T contract expired almost 2 weeks ago. My new Spring EVO should be here on Thursday then it's SAY GOODNIGHT TO THE BADGUY!

G-Rex · 12-07-2010, 04:55 PM

I must be the exception to the rule.

I have had ATT/Cingular/SWB in whatever form they were since 1999. Having traveled ALL over this country and Canada, I have not experienced the call drops or poor service that the masses complain about.

There has been only TWO places in my travels I recall not having ANY cell service. Those are northern Arizona where there is literally nothing other than the Grand Canyon, and west-central British Columbia, where there is equally little.

Where I have had service, it has been good service and I haven't had any problems as described in that article related to web or email, much less phone calls.

Amber Lamps · 12-07-2010, 06:23 PM

Quote:

Originally Posted by G-Rex

I must be the exception to the rule.

I have had ATT/Cingular/SWB in whatever form they were since 1999. Having traveled ALL over this country and Canada, I have not experienced the call drops or poor service that the masses complain about.

There has been only TWO places in my travels I recall not having ANY cell service. Those are northern Arizona where there is literally nothing other than the Grand Canyon, and west-central British Columbia, where there is equally little.

Where I have had service, it has been good service and I haven't had any problems as described in that article related to web or email, much less phone calls.

I don't know what you're talking about but when I had AT&T the coverage sucked! Oh and ADT uses AT&T for alarms in homes without wired phone service. We couldn't get service around here half the time and even when we did, it would mysteriously go out from time to time. BTW we used higher wattage switching boxes and even exterior antennas without any luck.

The coverage on US Cellular is head and shoulders above anyone else in this area and their customer service is honestly top notch! I recommend them without hesitation.

smileyman · 12-07-2010, 06:33 PM

I'm with G-Rex . AT&T has never given me a single problem. Maybe that comes from them buying out my old provider, Alltel. They had some good infrastructure here in Arkansas and I dont feel anything dropped off after AT&T took charge of them

Amber Lamps · 12-07-2010, 06:42 PM

Quote:

Originally Posted by smileyman

I'm with G-Rex . AT&T has never given me a single problem. Maybe that comes from them buying out my old provider, Alltel. They had some good infrastructure here in Arkansas and I dont feel anything dropped off after AT&T took charge of them

Alltel was decent when I had them... Verizon bought them out here though...

goof2 · 12-07-2010, 07:33 PM

I'm with G-Rex as well. I've driven up and down most of the east coast without any problems with AT&T. In fact the biggest annoyance I had with them was on Cape Cod where AT&T was the only carrier that worked so everyone wanted to use my phone.

I've also never had a problem with them in any of the cities I have been in. I was a year out of contract with them when I decided to get an iPhone. I didn't regret it then and I don't regret it now.

Amber Lamps · 12-07-2010, 07:48 PM

Quote:

Originally Posted by goof2

I'm with G-Rex as well. I've driven up and down most of the east coast without any problems with AT&T. In fact the biggest annoyance I had with them was on Cape Cod where AT&T was the only carrier that worked so everyone wanted to use my phone.

I've also never had a problem with them in any of the cities I have been in. I was a year out of contract with them when I decided to get an iPhone. I didn't regret it then and I don't regret it now.

Hmmm...you guys must not talk much...

Try searching "I hate AT&T"

http://www.epinions.com/pr-Online_St...-AT_T_Wireless

Homeslice · 12-07-2010, 07:56 PM

My problems with them include messages that appear without the phone ever ringing, and having to reboot the phone after I get off a plane in order to get the correct time zone.

Particle Man · 12-07-2010, 10:26 PM

I have had them since they were Cellular One up here. Overall the service has been pretty good

12-07-2010, 02:29 PM	#1
Homeslice Elitist Join Date: Nov 2008 Location: SF Bay Area Moto: Gix 750 Posts: 11,351	AT&T keeps getting owned... AT&T is the lowest-scoring cell-phone carrier in the U.S., according to a satisfaction survey of 58,000 ConsumerReports.org readers. Of all the carriers rated, AT&T was the only one to drop significantly in overall satisfaction. Over half of the survey respondents who used AT&T as a carrier owned some version of the iPhone, the Apple smart phone that is exclusive to AT&T, at least for now. Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers that, like the iPhone, have a host of apps to encourage heavy data use. "Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," said Paul Reynolds, Electronics Editor for Consumer Reports. Also big news this year: U.S. Cellular—which serves 26 states, mostly in the South and Midwest—beat out Verizon Wireless as the top-rated provider for contract service. Also, Sprint has pulled even in overall satisfaction with Verizon, which has been the clear top provider in our Ratings in most years since 2003. Sprint even scored better than Verizon in some aspects of customer service, in a remarkable turnaround. The survey is part of our annual comprehensive cell-phone package, which hits newsstands tomorrow (Dec. 7) as part of the January issue of Consumer Reports. It will also post online at CRO tomorrow morning. Subscribers will be able to get full Ratings and all the details on the story, including city-by-city Ratings for 23 metro areas. Consumer Reports has no relationship with any advertisers on Yahoo! Copyrighted 2010, Consumers Union of U.S., Inc. All Rights Reserved.

12-07-2010, 04:55 PM	#3
G-Rex Where to next? Join Date: Nov 2008 Location: OK to the C Moto: TL1000R, Hayabusa, R1150RT Posts: 1,333	I must be the exception to the rule. I have had ATT/Cingular/SWB in whatever form they were since 1999. Having traveled ALL over this country and Canada, I have not experienced the call drops or poor service that the masses complain about. There has been only TWO places in my travels I recall not having ANY cell service. Those are northern Arizona where there is literally nothing other than the Grand Canyon, and west-central British Columbia, where there is equally little. Where I have had service, it has been good service and I haven't had any problems as described in that article related to web or email, much less phone calls. __________________

12-07-2010, 06:33 PM	#5
smileyman White Trash Hero Join Date: Mar 2008 Location: NW Arkansas Moto: Buell 1125R Porco Rosso Edition Posts: 4,895	I'm with G-Rex . AT&T has never given me a single problem. Maybe that comes from them buying out my old provider, Alltel. They had some good infrastructure here in Arkansas and I dont feel anything dropped off after AT&T took charge of them __________________ Arkriders.com To be the best you must first be willing to risk the worst!

12-07-2010, 07:33 PM	#7
goof2 AMA Supersport Join Date: Feb 2009 Posts: 4,756	I'm with G-Rex as well. I've driven up and down most of the east coast without any problems with AT&T. In fact the biggest annoyance I had with them was on Cape Cod where AT&T was the only carrier that worked so everyone wanted to use my phone. I've also never had a problem with them in any of the cities I have been in. I was a year out of contract with them when I decided to get an iPhone. I didn't regret it then and I don't regret it now.

12-07-2010, 07:56 PM	#9
Homeslice Elitist Join Date: Nov 2008 Location: SF Bay Area Moto: Gix 750 Posts: 11,351	My problems with them include messages that appear without the phone ever ringing, and having to reboot the phone after I get off a plane in order to get the correct time zone.

12-07-2010, 10:26 PM	#10
Particle Man Custom User Title Join Date: Nov 2008 Location: Central NY Moto: 2003 SV650S Posts: 14,959	I have had them since they were Cellular One up here. Overall the service has been pretty good