Great customer service?

Tmall · 04-05-2010, 04:07 PM

My Buell dealer has it.

The rocker box on my rear cylinder has started to leak. I called them up to find out how much it would cost. I was trying to decide if I was going to do it myself or have them do it.

Service manager checks into it and comes back with, "Your warranty was up April 1st, we'll do up the work order now and still cover ya.."

But, that wasn't right.. I bought my bike in November 07, and it's a two year warranty. Turns out, they only registered it in April since they assume we won't ride in the cold months.

So, not only that they're going to change out my belt on warranty as well. I was thinking it was going to cost me about $400, not counting a new belt. And it's going to be FREE with the belt..

Particle Man · 04-05-2010, 04:10 PM

I like those kinds of shops.

No amount of advertising will get me to come back but do right by me once and you will have a repeat customer.

shmike · 04-05-2010, 04:10 PM

Great to hear it.

Now go blow some money in there to show them you appreciate their type of business.

Particle Man · 04-05-2010, 04:12 PM

Quote:

Originally Posted by shmike

Great to hear it.

Now go blow some money in there to show them you appreciate their type of business.

damn, was gona come back and edit to say the same thing

Tmall · 04-05-2010, 04:26 PM

Quote:

Originally Posted by shmike

Great to hear it.

Now go blow some money in there to show them you appreciate their type of business.

I honestly would but they don't really sell anything that I need aside from oil and filters..

derf · 04-05-2010, 04:31 PM

Quote:

Originally Posted by Tmall

I honestly would but they don't really sell anything that I need aside from oil and filters..

buy a t shirt

Trip · 04-05-2010, 04:32 PM

Bass Pro Shops in Kodak, TN doesn't have it. Called and asked if they had some fly fishing waders and the guy yelled at me they don't carry that shit.

Go into the store two days later, guess what, they carry that shit.

Particle Man · 04-05-2010, 04:54 PM

Quote:

Originally Posted by Trip

Bass Pro Shops in Kodak, TN doesn't have it. Called and asked if they had some fly fishing waders and the guy yelled at me they don't carry that shit.

Go into the store two days later, guess what, they carry that shit.

I find that at any big box store.

My wife wonders why I refuse to call places like that to see if they carry something... this is why.

marko138 · 04-05-2010, 05:31 PM

Rare.

Tmall · 04-05-2010, 05:46 PM

Quote:

Originally Posted by derf

buy a t shirt

It would say Harley on it! Brub brub brub!

04-05-2010, 04:07 PM	#1
Tmall Aspiring Rapper Join Date: Nov 2008 Location: Halifax, NS Moto: '12 CB1000R Posts: 3,569	Great customer service? My Buell dealer has it. The rocker box on my rear cylinder has started to leak. I called them up to find out how much it would cost. I was trying to decide if I was going to do it myself or have them do it. Service manager checks into it and comes back with, "Your warranty was up April 1st, we'll do up the work order now and still cover ya.." But, that wasn't right.. I bought my bike in November 07, and it's a two year warranty. Turns out, they only registered it in April since they assume we won't ride in the cold months. So, not only that they're going to change out my belt on warranty as well. I was thinking it was going to cost me about $400, not counting a new belt. And it's going to be FREE with the belt..

04-05-2010, 04:10 PM	#2
Particle Man Custom User Title Join Date: Nov 2008 Location: Central NY Moto: 2003 SV650S Posts: 14,959	I like those kinds of shops. No amount of advertising will get me to come back but do right by me once and you will have a repeat customer. __________________ I'm not "fat." I'm "Enlarged to show texture." Handle every stressful situation like a DOG: If you can't eat it or hump it, pi$$ on it & walk away.

04-05-2010, 04:10 PM	#3
shmike Follower Join Date: Nov 2008 Posts: 5,549	Great to hear it. Now go blow some money in there to show them you appreciate their type of business. __________________ Racing For Smiles

04-05-2010, 04:32 PM	#7
Trip Hold mah beer! Join Date: Feb 2008 Location: 80 Miles South of Moto Heaven Moto: 08 R1200GS Posts: 23,268	Bass Pro Shops in Kodak, TN doesn't have it. Called and asked if they had some fly fishing waders and the guy yelled at me they don't carry that shit. Go into the store two days later, guess what, they carry that shit.