WTF Comcast

derf · 08-03-2010, 09:49 PM

So I ordered new comcast service last week, after shopping around with the different cable providers I settle on Comcast who gave the most content for the price. I call back a second time and they quote me a price $30 more than my original price, hang up the phone and call back and talk to operator #3 who gives me a cheaper price than the original. Wierd, 3 different quotes from 3 different people.

So they come and install the box, the install tech forgot the 2nd box for upstairs and I'm missing all the premium channels, call back and they add them back in but the on demand isnt working and it changes channels slowly, to the point where it takes 20-30 seconds for a channel to show. Call back 2 times and each time they send the box a signal and tell me to wait 24 hours and it should work.

So today I decide if they cant fix it I'm gonna cancel my service. As soon as I say that the guy figures out a fix for the box, gets it working in 2 minutes, and is going to overnight the 2nd box to my house.

I know comcast is known for their shitty customer service but I havnt really experienced it this bad, I finally realise why folks think they are the shittiest company in america, well next to BP anyway

Rangerscott · 08-03-2010, 10:30 PM

Those DVR's/channel boxes are cheap and can suck wreally badly.

Trip · 08-03-2010, 10:50 PM

Comcast is great as long as you don't ever deal with them. Otherwise they are complete shit. They flat out lied to me and held me hostage for $500 til I got the BBB involved. Glad to be rid of those assholes.

Avatard · 08-03-2010, 10:54 PM

Cumcrust? Yep...they suck.

tallywacker · 08-03-2010, 10:56 PM

Never had a problem with them. I have heard all the horror stories though.

For the DVR box that is working slow have you tried unplugging the box waiting a few minutes then plugging it back in?

101lifts2 · 08-04-2010, 12:21 AM

Isn't Comcast actually Timer Warner Cable?

I had 11 months of free Comcast cable once....all the premium channels because they forgot to turn it off. I had internet with them, though.

LeeNetworX · 08-04-2010, 08:50 AM

As much as Comcast sucks, at least their services work. I switched from Comcast to DirecTV and it sucks; the receiver says I'm getting great signals from the sats (~93) but reception goes out even with a light rain. Fucking PITA. I hate it. I'm now basically waiting for U-Verse to become available in my neighborhood; when it does, I'm jumping on it. Some friends at work were in a contract with DTV and AT&T offered them enough incentives to cover the cost of breaking their contract.

shmike · 08-04-2010, 11:14 AM

Quote:

Originally Posted by LeeNetworX

As much as Comcast sucks, at least their services work. I switched from Comcast to DirecTV and it sucks; the receiver says I'm getting great signals from the sats (~93) but reception goes out even with a light rain. Fucking PITA. I hate it. I'm now basically waiting for U-Verse to become available in my neighborhood; when it does, I'm jumping on it. Some friends at work were in a contract with DTV and AT&T offered them enough incentives to cover the cost of breaking their contract.

I really wanted to try U-Verse when we moved into the new house but couldn't justify the cost.

The "triple play" prices were pretty close but since we don't use a home phone, we're saving over $30/mo with Comcast.

Trip · 08-04-2010, 11:32 AM

I want what Chattanooga has. The local power utility offers FiOS for TV and internet. It's badass and cheap. It took them awhile to fight off the satelite and cable companies to get approval to do it though.

Kaneman · 08-04-2010, 11:37 AM

We have Charter cable here, and its so bad you just have to laugh when you deal with them. I finally got fed up and switched to Dish. I had to mount the satellite on a pole next to the street...but hey, I've got Dish.

The DVR that the give you was like working a fucking Atari....it seemed to be 10 years older than the original Tivo...it was so bad.

08-03-2010, 09:49 PM	#1
derf token jewboy Join Date: Nov 2008 Moto: CBR 900, KLR ugly ass duckling, Gas Man Posts: 10,799	WTF Comcast So I ordered new comcast service last week, after shopping around with the different cable providers I settle on Comcast who gave the most content for the price. I call back a second time and they quote me a price $30 more than my original price, hang up the phone and call back and talk to operator #3 who gives me a cheaper price than the original. Wierd, 3 different quotes from 3 different people. So they come and install the box, the install tech forgot the 2nd box for upstairs and I'm missing all the premium channels, call back and they add them back in but the on demand isnt working and it changes channels slowly, to the point where it takes 20-30 seconds for a channel to show. Call back 2 times and each time they send the box a signal and tell me to wait 24 hours and it should work. So today I decide if they cant fix it I'm gonna cancel my service. As soon as I say that the guy figures out a fix for the box, gets it working in 2 minutes, and is going to overnight the 2nd box to my house. I know comcast is known for their shitty customer service but I havnt really experienced it this bad, I finally realise why folks think they are the shittiest company in america, well next to BP anyway __________________

08-03-2010, 10:54 PM	#4
Avatard Crotch Rocket Curmudgeon Join Date: Nov 2008 Location: Here to integrity Moto: Li'l red baby Ninja Posts: 7,482	Cumcrust? Yep...they suck. __________________ Insert free thought here.

08-03-2010, 10:56 PM	#5
tallywacker Virtual Machine Join Date: Mar 2008 Location: PA Moto: 2010 Ducati Hypermotard Posts: 1,698	Never had a problem with them. I have heard all the horror stories though. For the DVR box that is working slow have you tried unplugging the box waiting a few minutes then plugging it back in? __________________

08-04-2010, 12:21 AM	#6
101lifts2 WSB Champion Join Date: Nov 2008 Location: Anaheim, CA Moto: 2009 Kawi ZX6R Posts: 5,570	Isn't Comcast actually Timer Warner Cable? I had 11 months of free Comcast cable once....all the premium channels because they forgot to turn it off. I had internet with them, though. __________________ Train Hard Ron Paul - 2012 Mark of Excellence GM

08-04-2010, 11:37 AM	#10
Kaneman AMA Supersport Join Date: Nov 2008 Location: Odessa, TX Moto: 2000 Honda CBR1100XX Blackbird Posts: 4,931	We have Charter cable here, and its so bad you just have to laugh when you deal with them. I finally got fed up and switched to Dish. I had to mount the satellite on a pole next to the street...but hey, I've got Dish. The DVR that the give you was like working a fucking Atari....it seemed to be 10 years older than the original Tivo...it was so bad. __________________ 1982 Honda XR80 - blown motor, 1993 Kawasaki ZX6D - sold, 2001 Suzuki Bandit 1200S - sold, 1984 Honda Magna - sold, 2001 Kawasaki ZRX1200R - blown motor, 2007 Suzuki DL1000 V-Strom - totalled, 2003 Yamaha FZ1 - sold, 1994 Honda Magna - sold, 2001 Honda CBR600F4i - sold, 1998 Suzuki DR350 - stolen, 1989 Honda Super Magna - sold, 2007 Yamaha Stratoliner, 2000 Honda CBR 1100XX Blackbird

08-03-2010, 10:30 PM	#2
Rangerscott Viff6N Mutated Warrior Join Date: Mar 2009 Location: Texas Moto: '01 Honda VFR 800 & '09 ER-6N Posts: 8,704	Those DVR's/channel boxes are cheap and can suck wreally badly.

08-04-2010, 08:50 AM	#7
LeeNetworX SFL Expatriate #1 Join Date: Nov 2008 Location: ATL Burbs Moto: '09 Triumph Speed Triple Posts: 4,712	As much as Comcast sucks, at least their services work. I switched from Comcast to DirecTV and it sucks; the receiver says I'm getting great signals from the sats (~93) but reception goes out even with a light rain. Fucking PITA. I hate it. I'm now basically waiting for U-Verse to become available in my neighborhood; when it does, I'm jumping on it. Some friends at work were in a contract with DTV and AT&T offered them enough incentives to cover the cost of breaking their contract.

08-04-2010, 11:32 AM	#9
Trip Hold mah beer! Join Date: Feb 2008 Location: 80 Miles South of Moto Heaven Moto: 08 R1200GS Posts: 23,268	I want what Chattanooga has. The local power utility offers FiOS for TV and internet. It's badass and cheap. It took them awhile to fight off the satelite and cable companies to get approval to do it though.